Every interiorscape company has a face they present to their clients, prospective clients and the rest of the world. Its their logo on the trucks, the uniforms they wear, and the heading on their stationery. There’s another "face" involved but this time its not really a face; its a voice. The voice on the other end of the phone when someone calls your office.

Listen Up
Used to be a real, live human being answered most calls. Today, more often than not an electronic machine does the job, or, does it? Maybe some day in the future we’ll not even remember a time when live people answered the phone but, now, today we do and we miss it.

The Telephone Quandry
 The small business particularly when it is involved in providing service needs to put a phone plan in place. A real live voice is the best way but if that is not feasible, then try to have a message unit and make sure you put your cell phone number in the message. That way the client will not feel stymied and if he should call and your phone is off he will assume you are in a meeting with a client and will then leave the wanted message.

Put Yourself In Their Shoes
Think about how frustrated you’ve been when you have tried to reach one of the utility companies or been put on hold for eons or had to leave messages time and again. Your clients react the same way but now it may be you they are mad at. Figure out a plan to solve this dilemma. Happy clients are stay put clients. And that’s the name of that game.