Staying close to your clients is an essential and ongoing process for the successful interioscaper.  One way to stay connected is through the use of periodic surveys.  However, sending a Survey is just the beginning.  You must have in place a  Response Plan.  What will you do with the information?  Who will respond? How fast?  All very important. 

Tips For Successful Surveys

• Don’t Over Survey- send only once or twice per year
• Send a Thank You note for all Respondents
• Respond within 24  hours to all negative comments
• Have a Followup or Dedicated Person to Respond.
• Ask Positive Respondents for Refferals soon after you Receive their Survey (see below)

"Thank You for responding to our Survey.  We are delighted to hear you are so satisfied with our services and we look forward to improving them even more in the future.  As a satisfied client, we would like to ask if you know of other companies you might recommend us to?  Your referral would be greatly appreciated."  

Once again, thank you so much for your consideration.

                           Sincerely,
                          XXXXXXXXX