Barb Helfman
Helping Plantscapers succeed.

Grow Your Sales


Words of Wisdom Part Deaux

February 18th, 2010 by Barb

Here is what Jeffrey Gitomer says about Customer Reality

  • I don’t want to wait on the phone
  • I especially don’t want to listen to your self-serving messages as I wait.
  • I don’t want to wait on line.
  • I don’t want to be told no.
  • I don’t want your excuses about why you can’t.
  • I don’t want to hear about your policy….

I suggest that after reading the above, have a friend call your office or number posing as a client (not you, your voice will be recognized), pretend to have a problem and see how it is handled.  Is the person answering friendly?  Helpful?  Reassuring?  Did they get the right person to return a call?  And so on and so on.  Any glitches?  Time for a meeting with office and management staff.  Time to FIXIT!

 

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Words of Wisdom from Jeffrey Gitomer

February 15th, 2010 by Barb

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Routing and Maintenance

January 27th, 2010 by Barb

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Think Vertical!

January 4th, 2010 by Barb

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My Holiday Present to All of You

December 28th, 2009 by Barb

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LET’S TALK LEASING

December 28th, 2009 by Barb

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Time. How are you spending it?

December 10th, 2009 by Barb

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Hanging Baskets? Yep, There is Still a Need

December 5th, 2009 by Barb

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The World’s A’Changing…And Fast!

November 24th, 2009 by Barb

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Florals? Keep it Simple

November 17th, 2009 by Barb

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